FAQ - Holiday cards


If you can't find your answers in the FAQ below, please do not hesitate to contact us: 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time, in Canada) or communitygiving@davidsuzuki.org

Purchasing:

1. How can I order greeting cards?
2. How can I pay for the greeting cards?
3. I tried to order a greeting card pack but something went wrong. What should I do?
4. I haven't received a confirmation email for my purchase. Did my transaction work?
5. What is Shopify?
6. Can I make a tax-deductible donation during the purchase process?

Card details:

7. Will the cards indicate that they support the David Suzuki Foundation?
8. Are the cards blank inside?
9. What is the price for the greeting cards? (Answer: $35.99)
10. I like certain designs in the different sets. Can I mix and match?
11. Can I buy a single card/fewer cards?
12. How will the David Suzuki Foundation use the card sales proceeds?
13. How was the price for the cards determined?
14. Are these cards useful for other occasions besides Christmas?

Card program:

15. You're an environmental organization. Why are you selling paper cards?
16. Where can I learn more about the artists whose work is showcased on the cards?

Ordering:

17. When will I receive the greeting cards I ordered?
18. It's long past the date you promised to put my greeting cards in the mail and I have still not received them. What can I do?
19. Do I get a tax receipt for my purchase?
20. What is the return policy for the cards?

 


Purchasing

1. How can I order greeting cards?

Thank you for your interest in supporting the David Suzuki Foundation by purchasing greeting cards. You can order your card set(s) at our online store: www.store.davidsuzuki.org.

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2. How can I pay for the greeting cards?

You can pay for your greeting cards on our online store using Visa, MasterCard, American Express or PayPal.

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3. I tried to order a greeting card pack but something went wrong. What should I do?

If you're having trouble with the purchase process:

  • Clear the cookies and history in your web browser (e.g., Chrome, Firefox, Safari, Internet Explorer). Click "Help" or "?" on your web browser to find out how.
  • Try switching to a different web browser.
  • If you're stuck, contact our Community Giving team at 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time). We'll complete your purchase with you over the phone.

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4. I haven't received a confirmation email for my purchase. Did my transaction work?

If you've completed the purchase process but did not receive a confirmation email within 24 hours, first check your spam folder for an email from David Suzuki Foundation (contact@davidsuzuki.org). If your confirmation email isn't there either, please contact our Community Giving team: 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time). We will be able to confirm whether or not your purchase was successful.

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5. What is Shopify?

Shopify is 3rd party online service that offers online store-fronts to individuals and businesses. The David Suzuki Foundation uses Shopify’s service in English and French to help in our efforts to provide Canadians with milkweed and milkweed seeds, and to showcase support for our work through greeting cards. To learn more about Shopify, visit www.shopify.com. If you have questions about how we use services like Shopify to collect and handle your personal information, please consult our privacy policy.

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6. Can I make a tax-deductible donation during the purchase process?

Unfortunately, no. However, if you would like to make a tax-deductible donation immediately after your purchase (thank you!), please visit www.davidsuzuki.org/donate/

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Card details

7. Will the cards indicate that they support the David Suzuki Foundation?

Yes, it will be indicated on the back of each card that they support the David Suzuki Foundation.

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8. Are the cards blank inside?

Yes, the cards are blank inside for your personal message.

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9. What is the price for the greeting cards?

Each pack of 12 cards and 12 envelopes costs $35.99.

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10. I like certain designs in the different sets. Can I mix and match?

The cards are prepackaged so only the combinations shown are available.

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11. Can I buy a single card/fewer cards?

The cards are prepackaged and only sold in sets of 12. This helps us save on printing and administration costs, and ensures that more of your money goes directly to impacts.

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12. How will the David Suzuki Foundation use the card sales proceeds?

Your purchase will support all the important projects and campaigns the Foundation undertakes throughout the year, including:

  • Innovative research on clean-energy solutions and energy conservation to address climate change
  • Helping Canadian cities protect green spaces, promote transit and create pedestrian- and cycle-friendly transportation options
  • Working with citizens, constitutional experts and lawmakers to ensure Canadians have the right to a healthy environment
  • Connecting Canadians -- especially youth -- with nature, through outdoor education and programming
  • Preserving nature by restoring and protecting landscapes, waterways and species across the country

Read about these and our other work at www.davidsuzuki.org/issues

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13. How was the price for the cards determined?

This greeting card sale is part of our annual fundraising effort. Through our years of experience, we've learned that 12 cards and 12 envelopes for $35.99 is accessible to many people and will maximize the vital funds we require for our work.

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14. Are these cards useful for other occasions besides Christmas?

Absolutely. With the exception of our "Seasonal" package the cards are suitable for any occasion -- birthdays, anniversaries, condolences, get well, other winter holidays, etc. -- and can be kept on hand throughout the year for whenever you would like to write a personal note.

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Card program

15. You're an environmental organization. Why are you selling paper cards?

Many people enjoy the connection made with a physical card sent through the mail or hand delivered, so we're providing paper cards with the smallest ecological footprint possible. Our cards and envelopes are produced by local vendors using FSC-approved, 100 per cent post-consumer recycled paper. In addition, we only purchase from suppliers that use environmentally sensitive methods and materials.

The Foundation also has a comprehensive sustainability program (http://www.davidsuzuki.org/about/sustainability-at-dsf/) in a partnership with The Natural Step Canada (www.naturalstep.org).

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16. Where can I learn more about the artists whose work is showcased on the cards?

The work of three artists is featured on our greeting cards: Laura Timmermans (www.lauratimmermans.ca), Sarah Lazarovic (www.longliveirony.com) and Olivia Mew (www.oliviamew.com)

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Ordering

17. When will I receive the greeting cards I ordered?

While we cannot guarantee delivery times, during the Autumn season we will try to mail greeting card packages within four days of your order date (about twice per week). Please note that exact delivery times will vary based on Canada Post’s estimated delivery times and your location.

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18. It's long past the date you promised to put my greeting cards in the mail and I have still not received them. What can I do?

Yikes! We're sorry your cards haven't yet arrived! Please contact us immediately: communitygiving@davidsuzuki.org or 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time) so we can resolve your situation. We'll need the email address you used when you placed your order.

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19. Do I get a tax receipt for my purchase?

You should receive a confirmation email but you will not receive a tax receipt for your purchase. As a charity, we are unable to issue tax receipts for this type of purchase.

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20. What is the return policy for the cards?

All sales are final. We cannot accept returns or provide refunds or credits for these purchases. As a charity, we are unable to incur changes in revenue from this type of program.

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