FAQ - greeting cards


If you can't find your answers in the FAQ below, please contact us: 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time) or communitygiving@davidsuzuki.org.

Purchasing:

1. How can I order greeting cards?
2. How can I pay for the greeting cards?
3. I tried to order a greeting card pack but something went wrong. What should I do?
4. I haven't received a confirmation email for my purchase. Did my transaction work?
5. What is Shopify?
6. Can I make a tax-deductible donation during the purchase process?

Card details:

7. Do the cards state that they support the David Suzuki Foundation?
8. Are the cards blank inside?
9. What are the card dimensions?

10. What is the greeting card price? (Answer: $35.99/pack)
11. I like certain designs in the different sets. Can I mix and match?
12. Can I buy a single card/fewer cards?
13. How will the David Suzuki Foundation use the card sale proceeds?
14. How was the card price determined?
15. Are these cards useful for other occasions besides Christmas?

Card program:

16. You're an environmental organization. Why are you selling paper cards?
17. Where can I learn more about the featured artists?

Ordering:

18. When will I receive my greeting cards order?
19. It's long past the date you promised to put my greeting cards in the mail and I have not yet received them. What can I do?
20. Do I get a tax receipt for my purchase?
21. What is the return policy for the cards?

 


Purchasing

1. How can I order greeting cards?

You can order sets of greeting cards at our online store: store.davidsuzuki.org.

Back to top

2. How can I pay for the greeting cards?

You can pay for your greeting cards on our online store using Visa, MasterCard, American Express or PayPal.

Back to top

3. I tried to order a greeting card pack but something went wrong. What should I do?

If you're having trouble with the purchase process:

  • Clear the cookies and history in your web browser (e.g., Chrome, Firefox, Safari, Internet Explorer). Click "Help" or "?" on your web browser to learn how.
  • Try switching to a different web browser.
  • If you're stuck, contact our Community Giving team at 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time). We'll help you complete your purchase.

Back to top

4. I haven't received a confirmation email for my purchase. Did my transaction work?

If you've completed the purchase process but did not receive a confirmation email within 24 hours, first check your spam folder for an email from the David Suzuki Foundation (contact@davidsuzuki.org). If your confirmation email isn't there either, please contact our Community Giving team: 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time). We'll be able to confirm whether your purchase was successful.

Back to top

5. What is Shopify?

Shopify is third party service for online storefronts. We use Shopify’s service in English and French to help in our efforts to sell milkweed plants and wildflower seeds to help pollinator food and habitat, and to sell greeting cards that support our work combatting climate change, preserving biodiversity and securing every person in Canada's right to a healthy environment. To learn more about Shopify, visit shopify.com. If you have questions about how we use services like Shopify to collect and handle your personal information, please consult our privacy policy.

Back to top

6. Can I make a tax-deductible donation during the purchase process?

Unfortunately, no. But, if you would like to make a tax-deductible donation immediately after your purchase (thank you!), please visit davidsuzuki.org/donate/.

Back to top

Card details

7. Do the cards state that they support the David Suzuki Foundation?

Yes. Besides the name of the artist and our logo and website, each card includes a special message showing the person who sent it supports our work. Inside, the cards are blank.

Back to top

8. Are the cards blank inside?

Yes. There's lots of room for your personal message.

Back to top

9. What are the card dimensions?

The cards are 11 x 15.5 centimetres.

Back to top

10. What is the greeting card price?

 

Each pack of 12 cards and 12 envelopes costs $35.99.

Back to top

11. I like certain designs in the different sets. Can I mix and match?

Sorry, no. The cards are prepackaged. Only the combinations shown are available.

Back to top

12. Can I buy a single card/fewer cards?

Sorry, no. The cards are prepackaged and only sold in sets of 12. This helps us save on printing and administration costs, and ensures that more of your money goes directly to the work you want to support.

Back to top

13. How will the David Suzuki Foundation use the card sale proceeds?

Your purchase will support all the important projects and campaigns the Foundation undertakes throughout the year, including:

  • Promoting clean-energy solutions and energy conservation to address climate change
  • Helping Canadian cities protect green spaces, promote transit and create pedestrian- and cycle-friendly transportation options
  • Working with citizens, constitutional experts and lawmakers to secure the right to a healthy environment in Canada
  • Preserving nature by restoring and protecting landscapes, waterways and species across the country

Read about these and our other work at davidsuzuki.org.

Back to top

14. How was the card price determined?

This greeting card sale is part of our annual fundraising effort. Through our years of experience, we've learned that 12 cards and 12 envelopes for $35.99 is accessible to many people and will maximize the vital funds we need for our work.

Back to top

15. Are these cards useful for other occasions besides Christmas?

Absolutely. Except for our Seasonal packages, the cards are suitable for any occasion — birthdays, anniversaries, condolences, get well, other winter holidays, etc. Keep them on hand throughout the year for whenever you would like to write a personal note.

Back to top

Card program

16. You're an environmental organization. Why are you selling paper cards?

Many people enjoy the connection made with a physical card sent through the mail or hand-delivered. Our paper cards have the smallest ecological footprint possible. They're produced by local vendors using FSC-approved, 100 per cent post-consumer recycled paper. And we only buy from suppliers that use environmentally sensitive methods and materials.

Back to top

17. Where can I learn more about the featured artists?

The four artists featured on our greeting cards: Sarah Lazarovic (longliveirony.com) and Olivia Mew (oliviamew.com), Crystal Smith (crystalsmith.net) and Laura Timmermans (lauratimmermans.ca).

Back to top

Ordering

18. When will I receive my greeting card order?

While we cannot guarantee exact delivery times, we will try to mail greeting card packages within four days of your order date. Arrival will vary based on Canada Post’s estimated delivery times and your location.

Back to top

19. It's long past the date you promised to put my greeting cards in the mail and I have not yet received them. What can I do?

Yikes! We're sorry your cards haven't arrived! Please contact us immediately: communitygiving@davidsuzuki.org or 1-800-453-1533 ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific time) so we can resolve your situation. We'll need the email address you used when you placed your order.

Back to top

20. Do I get a tax receipt for my purchase?

You should receive a confirmation email but you will not receive a tax receipt for your purchase. As a charity, we are unable to issue tax receipts for this type of purchase.

Back to top

21. What is the return policy for the cards?

All sales are final. We cannot accept returns or provide refunds or credits. As a charity, we are unable to incur changes in revenue from this type of program.

Back to top