FAQ - Mother's Day cards


When is Mother’s Day this year?

Mother’s Day is May 14.

Purchasing

How can I pay for the Mother’s Day card?

You can pay for your Mother’s Day card on our online store using Visa, MasterCard, American Express or PayPal.

I tried to order a Mother’s Day card pack but something went wrong. What should I do?

If you're having trouble with the purchase process:

  • Clear the cookies and history in your web browser (e.g., Chrome, Firefox, Safari, Internet Explorer). Click "Help" or "?" on your web browser to find out how.
  • Try switching to a different web browser.
  • If you're still stuck, contact our Community Giving team at 1-800-453-1533, ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific Time). We'll complete your purchase with you over the phone.

I haven't received a confirmation email for my purchase. Did my transaction work?

If you've completed the purchase process but did not receive a confirmation email within 24 hours, first check your spam folder for an email from David Suzuki Foundation (communitygiving@davidsuzuki.org). If your confirmation email isn't there either, please contact our Community Giving team at 1-800-453-1533, ext. 1500 (Monday through Friday, 9 a.m. to 5 p.m. Pacific Time). We will be able to confirm whether or not your purchase was successful.

What is Shopify?

Shopify is third-party online service that offers online storefronts to individuals and businesses. The David Suzuki Foundation uses Shopify’s service in English and French to help in our efforts to provide Canadians with milkweed and milkweed seeds, and to showcase support for our work through greeting and Mother’s Day cards. To learn more about Shopify, visit www.shopify.ca. If you have questions about how we use services like Shopify to collect and handle your personal information, please consult our privacy policy.

Can I make a tax-deductible donation during the purchase process?

Unfortunately, no. However, if you would like to make a tax-deductible donation immediately after your purchase (thank you!), please visit www.davidsuzuki.org/donate

Card details

Will the cards indicate that they support the David Suzuki Foundation?

Yes, each card includes a note of support for the David Suzuki Foundation on the back.

Are the cards blank inside?

The cards are personalized by you. The right side of each card contains a personal message that you specify during the purchase process. The left side of each card contains instructions for how to plant and grow the special piece of seed paper included with each card. Note, we can't include the seed paper for cards sent outside Canada or the United States.

What is the price for each card?

Each card is $25.

I have more than one mom I want to honour. Can I purchase multiple cards?

Of course. You can honour each mother in your life by purchasing and customizing multiple cards at checkout.

How will the David Suzuki Foundation use the card sales proceeds?

Your purchase will support all the important projects and campaigns the Foundation undertakes throughout the year, including:

  • Innovative research on clean-energy solutions and energy conservation to address climate change
  • Helping Canadian cities protect green spaces, promote transit and create pedestrian- and cycle-friendly transportation options
  • Working with citizens, constitutional experts and lawmakers to ensure Canadians have the right to a healthy environment
  • Connecting Canadians — especially youth — with nature, through outdoor education and programming
  • Preserving nature by restoring and protecting landscapes, waterways and species throughout the country

Read about these and our other work at www.davidsuzuki.org.

How was the price for the card determined?

This Mother’s Day card sale is part of our annual fundraising effort. Through our years of experience, we've learned that $25 per card is accessible to many people and will maximize the vital funds we require for our work.

Card program

You're an environmental organization. Why are you selling paper cards?

Many people enjoy the connection made with a physical card sent through the mail or hand delivered, so we're providing paper cards with the smallest ecological footprint possible. Our cards and envelopes are produced by local vendors using FSC-approved, 100 per cent post-consumer recycled paper. In addition, we only purchase from suppliers that use environmentally sensitive methods and materials.

The Foundation also has a comprehensive sustainability program  in a partnership with The Natural Step Canada.

Where can I learn more about the artist whose work is showcased on the cards?

The cards feature art created exclusively for this campaign by Sarah Lazarovic

Ordering

When will the cards be delivered?

We want to make sure the cards arrive in time for Mother’s Day and we don’t want to risk any delays so we’ll mail your card with plenty of time to spare. This means that your mother may receive the card well in advance of Mother’s Day. The cards are scheduled to be delivered to Canada Post by May 1.

I want to make sure my mother gets the card on time. How do you send them?

The Mother’s Day print cards are mailed using Canada Post first class mail. In order to avoid any confusion (sometimes people get mail they don’t recognize and think it’s junk mail), your address is used as the return address. To ensure that the cards get to their destinations quickly, we deliver the cards directly to Canada Post’s Pacific Processing Centre at Vancouver International Airport.

My mother didn’t get her card. What do I do?

We’re really sorry this happened! Despite our best efforts, something must have happened to prevent the card from making to your mother on time. It could have been a delay at Canada Post or it’s possible that your mother thought it was junk mail and threw it out. (It happens.)

We’re happy to send a replacement card ASAP. To get a card sent, just email us at communitygiving@davidsuzuki.org or call 1-800-453-1533, ext. 1500.

Do I get a tax receipt for my purchase?

You should receive a confirmation email but you will not receive a tax receipt for your purchase. As a charity, we are unable to issue tax receipts for this type of purchase.

What is the return policy for the cards?

Because each card is created uniquely for your mother, all sales are final. As a charity, we are unable to incur changes in revenue from this type of program.