Frequently asked questions


If you can't find answers here, please contact us:

1‑800‑453‑1533 ext.1500 (toll-free in Canada), Monday through Thursday, 9 a.m. to 5 p.m. Pacific time
communitygiving@davidsuzuki.org.

Purchasing

Greeting cards

Purchasing

Do you have a French store? Existe-t-il une version française de votre boutique?

Yes! Find it at boutique.davidsuzuki.org. NOTE: Some items are only available in the French store.

Oui! Rendez-vous à boutique.davidsuzuki.org. Notez que certains de nos produits ne sont offerts que sur notre boutique en français.

I tried to place an order but something went wrong. What should I do?

If you're having trouble with the purchase process:

    • Clear the cookies and history in your web browser (e.g., Chrome, Firefox, Safari, Internet Explorer). Click “Help” or “?” on your web browser to learn how.
    • Try switching to a different web browser.
    • If you're stuck, contact us:

      1-800-453-1533 ext. 1500 (toll-free in Canada), Monday through Friday, 9 a.m. to 5 p.m. Pacific time
      communitygiving@davidsuzuki.org

I haven't received a confirmation email for my purchase. Did my transaction work?

If you've completed the purchase process but didn’t receive a confirmation email within 24 hours, first check your spam folder for an email from communitygiving@davidsuzuki.org. If your confirmation email isn't there, contact us: 

1-800-453-1533 ext. 1500 (toll-free in Canada), Monday through Friday, 9 a.m. to 5 p.m. Pacific time
communitygiving@davidsuzuki.org

It's long past the date you promised to put my order in the mail and I haven’t yet received it. What can I do?

Yikes! We're sorry your order hasn't arrived. Contact us immediately with the email address you used when you placed your order:

1-800-453-1533 ext. 1500 (toll-free in Canada), Monday through Friday, 9 a.m. to 5 p.m. Pacific time
communitygiving@davidsuzuki.org

Can I track my order?

Cards are shipped in a standard envelope with Canada Post and are not tracking enabled.

Will I get a tax receipt for my purchase?

You should receive a confirmation email but, as a charity, we can't issue tax receipts for store purchases. If you made a dollar donation, you should also receive a confirmation email. We’ll send you a tax receipt by mail.

What is your return policy?

All sales are final. As a charity, we are unable to incur changes in revenue from this type of program. We cannot accept returns or provide refunds or credits. In the unlikely event that you don’t receive your product within a reasonable time or you receive the incorrect item, we’ll send you a replacement immediately. Contact us: 

1-800-453-1533 ext. 1500 (toll-free in Canada), Monday through Friday, 9 a.m. to 5 p.m. Pacific time
communitygiving@davidsuzuki.org

How do you determine prices?

Items sold here are part of our annual fundraising effort. Through our years of experience, we've chosen price points accessible to many people that will maximize the vital funds we need for our work.

How does the David Suzuki Foundation use sale proceeds?

Your purchase will support all the important projects and campaigns we undertake throughout the year, including:

  1. Climate solutions — reducing greenhouse gas pollution, improving energy efficiency, fast-tracking clean power and protecting carbon sinks like forests, wetlands and grasslands.
  2. Thriving nature — respecting, protecting and conserving bees, butterflies and other pollinators and at-risk species such as caribou, orca and salmon and their habitats.
  3. Sustainable communities — pushing for an economic system that prioritizes people and the planet over profits in policies, budgets and decision-making.

Read about these and our other work at davidsuzuki.org/our-work.

What is Shopify?

Shopify is a third-party service for online storefronts. We use Shopify in English and French to sell items items such as greeting cards that support our work pushing for bold climate action, protecting nature so it can sustain all life and creating resilient communities that benefit everyone.

To learn more about Shopify, visit shopify.com. If you have questions about how we use services like Shopify to collect and handle your personal information, please consult our privacy policy.

Greeting cards

You're an environmental organization. Why are you selling paper cards?

Many people enjoy the connection made with a physical card sent through the mail or hand-delivered. Our paper cards and envelopes have the smallest ecological footprint possible. They’re produced by local vendors using FSC-approved, 100 per cent post-consumer recycled paper. And we only buy from suppliers that use environmentally sensitive methods and materials.

I like certain designs in the different sets. Can I mix and match?

The cards are prepackaged so you can’t create a custom pack. 

Can I buy a single card/fewer cards?

Sorry, no. The cards are prepackaged and only sold in sets of eight, 12 or 16. This helps us save on printing and administration costs, and ensures that more of your money goes directly to the work you want to support.

Where can I learn more about artists featured on your cards?

The artists featured on our greeting cards are Crystal Smith and Camille Forcherio.

When will my cards be mailed?

Beginning at the end of October, cards will be shipped twice weekly.